Shipping and Delivery Policy

Welcome to KSI India Handicrafts! We appreciate your interest in our products. Please read our shipping and delivery policy carefully before making a purchase.

1. Order Processing:

• All orders are processed within 1-2 business days.
• Orders are not processed on weekends or public holidays.
• During peak seasons or high order volumes, processing times may be extended.

2. Shipping Methods:

• We offer standard shipping for all orders.
• Express shipping options are available at an additional cost.
• Shipping rates are calculated based on the weight and destination of your order.

3. Shipping Duration:

• Domestic shipping typically takes 0-2 business days.
• International shipping typically takes 3-4 business days.

4. Delivery Options:

• Domestic standard shipping delivers within 5-10 days; express shipping available at extra cost.
• International standard shipping delivers within 7-14 days; express shipping available with varying delivery times and additional costs.

5. Communication of Delays:

• If there is a delay in processing or shipping your order, we will notify you via email or phone.
• We will provide updates on the status of your order and estimated delivery times.

6. Damage or Loss during Transit:

• KSI India Handicrafts is not liable for any damage or loss of items during transit.
• If you receive a damaged item, please contact us immediately to initiate a return or exchange process.

7. Returns and Exchanges:

• We accept returns within 14 days of delivery.
• To initiate a return, please contact our customer service team for instructions.
• Returned items must be in their original condition and packaging.

8. Refunds:

• Refunds will be issued to the original payment method within 7-10 business days after receiving the returned item.
• Shipping and handling fees are non-refundable.

9. Tracking Orders:

• Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
• You can track your order using the provided tracking number on our website or the carrier’s website.

10. Contact Us:

• If you have any questions or concerns about our shipping and delivery policy, please contact our customer service team at kih@ksiindiahardicrafts.com.

Thank you for shopping at KSI India Handicrafts. We strive to provide you with the best shopping experience possible and hope you enjoy your purchase!