Shipping and Delivery Policy
Welcome to KSI India Handicrafts! We appreciate your interest in our products. Please read our shipping and delivery policy carefully before making a purchase.
1. Order Processing:
- All orders are processed within 1-2 business days.
- Orders are not processed on weekends or public holidays.
- During peak seasons or high order volumes, processing times may be extended.
2. Shipping Methods:
- We offer standard shipping for all orders.
- Express shipping options are available at an additional cost.
- Shipping rates are calculated based on the weight and destination of your order.
3. Shipping Duration:
- Domestic shipping typically takes 0-2 business days.
- International shipping typically takes 3-4 business days.
4. Delivery Options:
- Domestic Standard shipping delivers within 5-10 days; express shipping available at extra cost.
- International Standard shipping delivers within 7-14 days; express shipping available with varying delivery times and additional costs.
5. Communication of Delays:
- If there is a delay in processing or shipping your order, we will notify you via email or phone.
- We will provide updates on the status of your order and estimated delivery times.
6. Damage or Loss during Transit:
- KSI India Handicrafts is not liable for any damage or loss of items during transit.
- If you receive a damaged item, please contact us immediately to initiate a return or exchange process.
7. Returns and Exchanges:
- We accept returns within 14 days of delivery.
- To initiate a return, please contact our customer service team for instructions.
- Returned items must be in their original condition and packaging.
8. Refunds:
- Refunds will be issued to the original payment method within 7-10 business days after receiving the returned item.
- Shipping and handling fees are non-refundable.
9. Tracking Orders:
- Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
- You can track your order using the provided tracking number on our website or the carrier’s website.
10. Contact Us:
- If you have any questions or concerns about our shipping and delivery policy, please contact our customer service team at kih@ksiindiahandicrafts.com.