Cancellation and Refund Policy:
At ksiindiahandicrafts.com, we strive to provide you with the best shopping experience possible. However, we understand that there may be occasions where you need to cancel an order or seek a refund. Please read our cancellation and refund policy carefully:
- Cancellation Window: Customers can cancel their order within 12 hours after placing the order, provided the order has not been processed for shipping.
- Cancellation Process: To cancel your order, please email us at kih@ksiindiahandicrafts.com within stipulated 12-hour window. In your email, kindly provide us with reasons for the cancellation.
- Shipping Order Processing: If your order has not been processed for shipping within the 12-hour cancellation window, we will cancel your order without any charges.
- Cancellation After Shipping: In the event that your order has already been shipped and you still wish to cancel it, a processing fee of 3% of the total order value will be deducted from your refund. Additionally, any incurred freight costs for the return of the shipment will also be deducted.
Refund Processing:
Cancellation can be initiated before payment is made. If the order is cancelled after payment is made, we will deduct payment processing charges of 3%.
If the goods have already been shipped and you choose to cancel the order, both side shipping charges will also be deducted along with payment processing charges.
Refund will be processed within 7 days of us receiving the returned goods. The refund will be made through the same mode of payment used for the original transaction.
Upon receiving the products back at our warehouse, a refund shall be initiated within 2-3 days. Please note that depending on the nature of the orders, additional processing charges might be deducted.
For orders refused by the customer upon delivery, refunds will be issued after deducting a 20% restocking fee.
Please note that our cancellation policy is designed to accommodate our operational processes and ensure a smooth experience for our customers. We appreciate your understanding in this matter. For any further inquiries or assistance, please feel free to contact us at kih@ksiindiahandicrafts.com.
Thank you for choosing ksiindiahandicrafts.com. We look forward to serving you and ensuring your shopping experience is exceptional.